From time to time, you may run into site related issues. Deleting cache and cookies will delete older cache and cookies which can interfere with newer site code. After you clear the cache and cookies, please reload the website and login.

Definitions:

• Browser cache consist of images, text or sound files from web sites you’ve visited.
• Cookie are files that stores personalized content while visiting a web site.

Below are steps to clear cache and cookies in the latest popular browsers. If the browser version is not listed here, please visit the browser support pages for clearing cache and cookies.

Steps to delete cache and cookies in Chrome browser

1. On your computer, go to Chrome.
2. At the top right, click More icon
3. Click More tools and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to «Cookies and other site data» and «Cached images and files,» check the boxes.
6. Click Clear data.

 

Steps to delete cache and cookies in Chrome App

1. Go to the Chrome app on your mobile device.
2. At the top right, tap More .
3. Tap History. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to «Cookies and site data» and «Cached images and files,» check the boxes.
6. Tap Clear data.

 

Steps to delete cache and cookies in Safari browser

1. In the Safari app on your Mac, choose History then Clear History, then click the pop-up menu.
2. Choose how far back you want your browsing history cleared.

 

Steps to delete cache and cookies in Safari app

To clear your history and cookies, go to Settings then Safari, and tap Clear History and Website Data

 

Steps to delete cache and cookies in Edge browser

1. Go to Microsoft Edge on your computer and select Settings (with «…» at the top right)
2. Click on «History»
3. In the History pop up, click «…» then choose «Clear browsing data».
4. Select «All time» for time range and click «Clear now» button